Warranty Forever (NWAN)
- Parent Company: National Automotive Experts/NWAN
- Website:
- App:
- Phone (800) 810-8458
- Email: CLAIMS@nwan.com
- Pictures Required: Mobile Techs Only
- Deductible: No
- Service Call Covered: No
- Shop Supply Covered: No
- Policy Maintenance: Yes
Filing a claim over the phone
- Have estimate & pictures ready
- Dial 800-8108-458
- Press 1 for mechanical
- Press 2 for a service center
- Press 2 for RV
- Mobile techs are required to send picture of the Front & Side of the coach, and pictures of the problem in question to CLAIMS@nwan.com Email
subject Should be last 8 of the Vin
Getting Payed
- you should have the work order written and signed by customer upon completion
- Work order should contain the vehicle VIN number & all part numbers should be visible
- Email signed work order to CLAIMS@nwan.com Subject should be Last 8 of Vin
- They default to a credit card if you would rather avoid processing fees be sure to note it.
Policy Maintenance
The NWAN service agreement requires that you have the unit inspected yearly by an industry professional, a ticket on the back of the provided form should be signed and turned in, the tolerance is a month before or month after. Late submission is grounds for cancelation.
MAINTENANCE REQUIREMENTS
To maintain coverage, the following services must be performed on an annual basis.
Motorized and towable RVs:
- Inspect roof and seal roof where necessary.
- Inspect axles and hub and lube where necessary.
- Inspect furnace, including clean blower, combustion chamber and control compartment
(remove any dust, lint, obstructions as necessary), and test gas line for leaks.
- Inspect hot water heater, including flush holding tank, manually operate pressure temperature
relief valve and clean burner tube (as outlined by the manufacturer) as necessary.
Motorized RVs only:
- Inspect suspension and lubricate where necessary, including front
and rear suspension components, including but not limited to axle
bearings, tie rods, control arms and brake camshaft brackets.
You must keep receipts and documentation showing the date, a description of the unit
and all services performed. Proof of maintenance must be mailed to the administrator
within 30 days of the anniversary date on which you purchased your travel trailer. Please
remember, if you don’t submit this information, all future claims will be void.
Don’t worry, as a courtesy, we will send you a reminder letter and an email
60 days prior to the required maintenance submission being due.
The maintenance coupon
- Download the fillable maintenance coupon (PDF) — NWAN ships this as flat paper; this copy has real form fields, so it can be typed into and saved.
- Warranty Forever annual maintenance coupon — the filing deadline explained — the 30-day rule, what counts as a record, and where to send it.
Note the two dates people confuse: the wording above, taken from the 12-18 coupon, says the anniversary of the date you purchased the unit, while the current coupon says the anniversary of the AGREEMENT DATE. They are usually the same day, but check the contract rather than assuming.
Proof of annual maintenance can be submitted via mail, email, fax or through the NAE/NWAN Connect app. See your Warranty Forever® agreement for complete details.